noexes · iOS App
Need help? We've got you. Most issues are covered below — if not, email us and we'll get back to you within 24 hours.
Email: hxndrd@gmail.com
We respond within 24 hours.
How do I cancel my subscription?
Open the Settings app → tap your name → Subscriptions → noexes → Cancel Subscription. Cancellations take effect at the end of your current billing period.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.
The voice cloning isn't working or sounds off.
Record your voice sample in a quiet space with no background noise — even 10 seconds of clean audio makes a big difference. Go to Profile → Voice Setup to re-record. If it still sounds off, email us with your Apple ID and we'll take a look.
My journal entries or session history are missing.
Make sure you're signed into the same Apple ID you used when you first set up the app. If data is still missing after checking, email us with your Apple ID email so we can investigate.
The AI isn't responding or the app is crashing.
Force-quit the app and reopen it. If the issue continues, delete and reinstall noexes from the App Store — your account data is saved to the cloud and will be restored on sign-in. Still broken? Email us.
I was charged but I can't access the app.
Go to Settings → Restore Purchases inside the app. If that doesn't resolve it, email us with your Apple ID email and proof of purchase and we'll sort it out quickly.
How do I delete my account and all my data?
Email hxndrd@gmail.com with the subject line "Delete My Account" from the email address associated with your Apple ID. We'll process your request within 7 days and confirm when it's done.
Is noexes a replacement for therapy?
No. noexes is an AI emotional support companion — it holds space, but it's not a licensed mental health service. If you're in crisis, please call 988 (Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line).